Interactive messaging
Vemera Connect Two-Way Messaging is an interactive messaging layer to let your customers know that you are always listening to them. The general-purpose design of the inbound SMS service provides for a powerful and versatile 2-Way interactive messaging mechanism which completes the cycle of communication between the sender and the receiver. The service extends the benefits of cloud communication to an enterprise user on a secure and reliable infrastructure. One can send messages to a 10 digit mobile number, known as Virtual Number, or to a Short Code. The response can be initiated via various media channels including SMS, Voice and E-Mail. This is a perfect tool to engage audiences in an interactive communication on a large scale.
Features of Two-way messaging.
Customization
- Self-Care interface to define your own rules for integration and process automation at any time you like.
- Set-up different rules based on the first word (Keyword) with specific instructions that would initiate a business process.
Customer Service & reporting
- Instantly send an SMS auto-response to the initiator each time a SMS message is received.
- Forward the received SMS contents to an E-mail recipient, Mobile numbers or even as a voice call instantly to assign someone for the query.
- Receive messages from anywhere in the world on a single number so that you are always listening to your customers queries or requests.
- View reports of messages received over an UI and the delivery status of responses triggered.
Tools and Engines
- SMS messaging tool; ideal for SMS voting and surveys, competitions, sending updates and alerts, collecting subscriber data and much more.
- Robust forwarding engine that can call webhooks, webservices or any APIs including your CRM, Helpdesk, Core Banking system, Core System etc.
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