Send Alerts and Notifications
Notifications
Integrate your CRM with messaging services to keep your customers informed and updated on exclusive offers and sale periods. By targeting the most relevant customers, you can ensure that your message is personalized and effective.
Transaction Alerts
Instantly provide timely updates to customers including order confirmations, order status, pick-up schedules, and delivery confirmations, ensuring unmatched delivery rates and scalability.
Delivery Notifications
Keep your customers informed in real time about the status of their orders, including timely reminders for home delivery, confirmation of successful deliveries, and notifications for any failed delivery attempts.
Seller management
Notify sellers promptly when an order is placed with them, utilizing Virtual Mobile Numbers (VMNs) that enable sellers to send an SMS request for information about their pending orders. Empower sellers to efficiently manage their order dispatches by providing them with real-time updates and details of selected orders.
Drive Opt-ins
Effectively handle your opt-in database and request your customers to subscribe for receiving exclusive sales and promotional offers. Allow your customers to opt-in conveniently by either sending an SMS to a designated shortcode and VMN or simply by giving a missed call.
Send Promotions
Lead management
Effectively handle and transform customer interactions into potential leads by sharing details about the latest offers, coupon codes, and discounts. Incorporate URLs in your communications to direct customers to your website or mobile app for seamless transactions. By converting the URLs into trackable links, you can gather valuable information such as click details, users’ mobile numbers, geolocation, device details, and more.
Retarget and engage
Send personalized messages to customers who have shown interest but have not finalized their transactions. Offer immediate incentives such as coupons and exclusive invitations to loyalty card holders to foster ongoing engagement.
Rich user engagement
Add richness to your customer interactions by promoting products and services using interactive UI with videos and Rich Media Content
Attract users to mobile app
Boost the number of app downloads through your SMS campaigns by incorporating a convenient app download link. Encourage users to not only download the app but also refer it to their friends, incentivizing both actions for increased engagement.
Voice Promotions and campaigns
Establish a secure connection between your sales agents and end customers, enabling the delivery of pre-recorded promotional messages. Facilitate customer engagements and contests by utilizing VMN missed calls as a provision.
Enable Transactions
Authentication
Implement a two-factor authentication system using one-time passwords (OTPs) for secure login, profile modifications, and other critical activities that require message verification.
2-way conversations
Facilitate customer interactions for various transactional purposes such as customer service inquiries, product queries, returns, financing offers, and more.
Customer Feedback
Collect real-time customer feedback regarding product quality, purchase experiences, and shipping processes, achieving higher response rates.
Home Delivery scheduling
Enable customers to conveniently schedule and receive notifications about home deliveries or product installations and demonstrations at their preferred times. Empower delivery personnel to initiate confirmation calls through a voice bridge system.
Loyalty management
Ensure your customers are consistently informed about their loyalty status and points. Present a summary of loyalty points after each sale and provide regular loyalty statements. Additionally, enable customers to conveniently redeem their points online.
Enable online transactions
Empower customers to conveniently select products from a curated range and make payments directly from their mobile devices.
Profile Administration
Enable customers to access their profile page effortlessly by using a short code for a phone call. Respond to SMS requests by providing a URL that directly links to their profile administration page.
Voice bridge and calls
Establish secure connections between your customer service agents, delivery personnel, and other customer-facing employees with your customers via voice bridges. Provide customers with IVR (Interactive Voice Response) calls to facilitate customer engagements.
Automate Processes
Automate customer acquisition
Efficiently expand your customer base across all services by automating your entire marketing cycle, starting from prospecting to engagement, targeting, re-targeting, and acquisition. Implement automated marketing campaigns that dynamically adjust content in real-time based on customer actions, ensuring optimal engagement and acquisition.
Increase conversions
Effortlessly integrate SMS APIs to establish automated reminders for abandoned cart purchases, on-stock notifications, subscription payments, and shipping status updates. Our services can seamlessly integrate into any application, providing you with a hassle-free solution.
Automate Customer Service
Offer your customers a user-friendly Chatbot interface that caters to their service requirements. Automate tasks such as providing information, handling returns, managing loyalty programs, and more to enhance overall customer satisfaction.
Customer Satisfaction surveys
Collect comprehensive customer feedback across various aspects by automating the feedback process. Enable customers to score key service variables either after every touchpoint or periodically, ensuring a systematic approach to gathering valuable insights.
