Send Alerts and Notification
Latest offer/ sale Notifications
Ensure your customers stay well-informed and up-to-date on exclusive offers and sale periods. Seamlessly integrate your messaging with your CRM system, allowing you to target the most relevant customers with precision.
Delivery Notifications
Keep your customers informed in real-time about the status of their orders, including notifications for out-for-delivery updates, delivery confirmations, and unsuccessful delivery attempts.
Customer updates
Ensure your customers stay up-to-date with the latest product releases, shows, festivals, and other exciting marketing events. Engage and encourage customer participation through timely notifications.
Information updates
Deliver up-to-date details on the latest offers, mobile coupons, and discount codes. Incorporate trackable links in your messages to capture essential information such as users’ mobile numbers, geolocation, and device details for each click. Additionally, enable customers to request SMS updates to keep their data current and offer instant gratification, such as redeeming codes received in product packets or providing recharge benefits.
Promotions
Lead generation
Provide information about latest offers, mobile coupon and discounts codes. Include an URL in the message that can be converted into trackable links. These links capture information of each click like users’ mobile numbers, Geolocation, Device details etc. Provide ‘Pull SMSs to update customer data, provide instant gratification (sending codes received in product packets), gratification in the form of recharge etc.
Retargeting and engagement
Send customized messages to customers who have shown interest but haven’t finalized their transactions yet. Offer exclusive coupons and invitations to loyal cardholders to encourage continued engagement and completion of their purchases.
Voice led engagements
Engage your customers through interactive voice response calls and deliver promotional messages using outbound voice calls.
Enable Transactions
Home Delivery scheduling
Enable customers to conveniently schedule and receive timely notifications for home deliveries or product installations and demonstrations. Facilitate confirmation calls by delivery personnel through a secure voice bridge.
Loyalty management
Keep your customers updated on their loyalty status and points. Summarise loyalty points after every sale. Provide periodic loyalty statements and allow Customers to redeem points online.
Enable online transactions
Allow customers to pick products from a limited selection and pay for them on their mobiles and on the go.
Voice bridge and calls
Securely connect customer service agents to customers through voice bridges. Provision customer engagements through IVR calls.
Automate Processes
Automate customer acquisition
Acquire new customers for all services by automating your entire marketing cycle from prospecting to engagement, targeting, re-targeting, and acquisition. Run automated marketing campaigns that dynamically present the appropriate content based on customer actions & behaviour in real-time.
Automate Customer Service
Provide a Chatbot interface that addresses your customers’ service needs. Automate services like information, returns, loyalty etc. for improved customer satisfaction.
Customer Satisfaction surveys
Obtain customer feedback across a variety of variables. Automate feedback either after every touchpoint or on a periodic basis by allowing customers to score key service variables.
