Send account updates and notifications to keep customers informed about their account status, balance, loyalty points, and more. Let customers choose their preferred notification frequency.
Ensure your customers stay informed and protected by verifying each transaction made on their accounts. This may involve confirming deposits, withdrawals, fund transfers, account modifications, password changes, addition of new beneficiaries, access to overdraft facilities, and more.
Account and Card Statements
Notify your customers regarding the dispatch of their most recent account or card statements. In the case of credit card statements, you can also emphasize important details such as the total amount due, minimum balance, and payment deadline.
Fraud management alerts
Customers can receive rules-based alerts to help protect against potential fraud. These alerts can be triggered by unusual or large transactions, login attempts from new sources, and activity from foreign countries, among other factors.
Send ATM locations
Notify customers with a comprehensive list of ATMs available in a specific area whenever they utilize an ATM belonging to a different bank.
New product offers
Encourage existing customers to try new products like credit cards, insurance, wealth management, securities trading, etc. by providing incentives and offers based on their usage and purchase history, thus enabling cross-selling and up-selling.
Customers can access their loyalty points easily with a link provided to their loyalty page where they can manage, view and redeem their points. The link can be directed to either a web page or a mobile app.
Special promotional tie-ups
Advertise exclusive offers such as discounts and cashbacks for customers and cardholders through collaborations with merchants, both offline and online.
Authentication & Transaction Enablers
One Time Passwords (OTPs)
Assist in securing transactions and minimizing fraud by providing One-Time Passwords (OTPs) required for online transactions. OTPs can be sent through SMS or Voice solutions.
Enhance transaction security and fraud prevention by facilitating the delivery of One-Time Passwords (OTPs) for online transactions. Utilize SMS and Voice solutions to ensure reliable and secure authentication.
To enhance fraud prevention measures using number masking: In cases of suspicious transactions, it is essential for fraud prevention officers to promptly contact customers and verify their involvement in the transaction. Venera Connect offers a voice-bridge solution with customer number masking, ensuring that the verification call can be conducted securely and effectively.
New product signup assistance
In case a customer requires support during the account opening process via a Pushfeed Timeline, a voice bridge can be established to connect them with your call center for personalized assistance.
Voice-bridge enables the business to perform verification calls for various services in banking and securities while ensuring customer number masking for privacy and security purposes.
Offer customers a convenient link to their loyalty page, allowing them to effortlessly access, oversee, and utilize their accumulated loyalty points. This link can seamlessly direct them to either a dedicated webpage or your mobile application.
Automate account opening
Enable customers to seamlessly apply for and open various types of accounts, such as savings, current, fixed deposits, and trading accounts, all in a single session. Simplify the process by allowing customers to provide their personal information, upload necessary KYC documents, and receive their new account details promptly.
Customers can easily initiate a fund transfer request using a short code and receive a reply with a link to a Pushfeed Timeline, where they can enter the necessary account details for the transaction. The OTP authentication ensures that the transaction is secure and can be completed in seconds without having to use the bank’s net banking website or mobile app.
Facilitate document uploads from customers for transactional or statutory requirements by sending them a Smart Link message. This link will direct customers to a dedicated Pushfeed Timeline page where they can easily select the relevant document category and seamlessly upload a digital copy.
Customer Satisfaction surveys
Collect valuable customer feedback by implementing automated feedback systems at various touchpoints or through regular intervals. Empower customers to rate and provide scores for essential service variables, enabling you to gather insights on their experiences.
Automate customer acquisition
Attract prospective customers for your services by streamlining your marketing process, encompassing prospecting, engagement, targeting, re-targeting, and acquisition. Implement automated marketing campaigns that adaptively deliver relevant content in real-time, based on customer interactions and behaviors.