Give Voice to your campaigns
Leverage Venera Connect's Enterprise-grade Voice Solutions
Voice Broadcast (OBD)
Eliminate language and literacy obstacles by providing tailored and localized content that speaks to your audience in a language they comprehend and connect with.
Voting and Polling
With the PCN or missed call-based feature, customers can participate and register their votes at no cost, providing them with the opportunity to share their opinions or make decisions.
Maintain the confidentiality and security of customer information while connecting calls between multiple parties, without revealing actual phone numbers. Use additional authentication mechanisms, such as a PIN, to ensure privacy.
Experience the convenience of an interactive telephony system with our centralized IVR platform. Our platform allows you to create custom or pre-defined IVR solutions for inbound or outbound calls using a 10-digit virtual number or toll-free number (TFN).
Audio Conference Solution (ACS)
Establish a multi-party conference without the need for prior reservations, allowing internal teams, vendors, and customers located in different geographical regions to collaborate seamlessly.
Attract budget-conscious customers with the widely used Missed Call feature, offering a Call-to-Action option that boasts high engagement rates, particularly among the primarily pre-paid mobile user base in India.
One Time Password (OTP)
Mitigate the risk of online frauds by employing Voice OTP for instant one-time password authentication. Strengthen your security measures with two-factor authentication using Voice OTP and use it as a backup mechanism for SMS and other channels.
Improve your customer service experience by providing end-to-end support to your customers throughout their service journey.
Deliver your text messages with a personalized and engaging touch, using a human-like voice and the ability to convert Indian regional languages, enhancing the overall user experience.
We Are Here To Help You, Frequently Ask A Question
The following features are provided as a part of the hosted cloud call center solution
- Interactive Voice Response (IVR) – Helps callers navigate to the right agent easily through self-service options.
- Call Forwarding – Enables agents to seamlessly forward calls to an agent in another department.
- Call Transferring – Enables seamless call transferring to an agent who is available.
- Call Conferencing – Cloud contact center solution enables multi-agent call conferencing for faster query resolution.
- Call Recording – Record all calls for quality checks and analyze agent performance.
- Skill-based Routing – Transfer incoming calls based on the skill of the agent to resolve queries expediently.