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Give Voice to your campaigns

Voice has proven to be the channel that most effectively breaks the social, literal, regional and linguistic barriers across geographies along with a deeper penetration in the urban, tier 2, tier 3 and rural population on a large scale. Venera Connect offers voice products and solutions that enables enterprises to leverage our enhanced voice communication capabilities for both their inbound and outbound customer interactions.

Leverage Venera Connect's Enterprise-grade Voice Solutions

Voice communication is an effective way to overcome various barriers and reach a wider audience, including those in rural areas. Venera Connect provides voice products and solutions to help businesses improve their customer interactions, both inbound and outbound. With our advanced voice communication capabilities, enterprises can enhance their communication strategies and effectively engage with their customers.

Voice Broadcast (OBD)

Eliminate language and literacy obstacles by providing tailored and localized content that speaks to your audience in a language they comprehend and connect with.

Voting and Polling

With the PCN or missed call-based feature, customers can participate and register their votes at no cost, providing them with the opportunity to share their opinions or make decisions.

Call Masking

Maintain the confidentiality and security of customer information while connecting calls between multiple parties, without revealing actual phone numbers. Use additional authentication mechanisms, such as a PIN, to ensure privacy.

Hosted IVRs

Experience the convenience of an interactive telephony system with our centralized IVR platform. Our platform allows you to create custom or pre-defined IVR solutions for inbound or outbound calls using a 10-digit virtual number or toll-free number (TFN).

Audio Conference Solution (ACS)

Establish a multi-party conference without the need for prior reservations, allowing internal teams, vendors, and customers located in different geographical regions to collaborate seamlessly.

Missed Call

Attract budget-conscious customers with the widely used Missed Call feature, offering a Call-to-Action option that boasts high engagement rates, particularly among the primarily pre-paid mobile user base in India.

One Time Password (OTP)

Mitigate the risk of online frauds by employing Voice OTP for instant one-time password authentication. Strengthen your security measures with two-factor authentication using Voice OTP and use it as a backup mechanism for SMS and other channels.

Feedback/Survey

Improve your customer service experience by providing end-to-end support to your customers throughout their service journey.

Text-To-Speech (TTS)

Deliver your text messages with a personalized and engaging touch, using a human-like voice and the ability to convert Indian regional languages, enhancing the overall user experience.

We Are Here To Help You, Frequently Ask A Question

The following features are provided as a part of the hosted cloud call center solution

  • Interactive Voice Response (IVR) – Helps callers navigate to the right agent easily through self-service options.
  • Call Forwarding – Enables agents to seamlessly forward calls to an agent in another department.
  • Call Transferring – Enables seamless call transferring to an agent who is available.
  • Call Conferencing – Cloud contact center solution enables multi-agent call conferencing for faster query resolution.
  • Call Recording – Record all calls for quality checks and analyze agent performance.
  • Skill-based Routing – Transfer incoming calls based on the skill of the agent to resolve queries expediently.
Virtual number is a telephone number that is indirectly associated with a telephone line. These numbers are formatted to forward incoming calls to one of the pre-set telephone numbers. A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs charges for incoming calls. A toll free number usually starts with 1800 or 800
You can get a virtual number with call recording software when it is adopted from a cloud telephony service provider. All your calls will be automatically recorded with the consent of the caller. It is very similar to a voice recorder during calls. As the service is on the cloud, it can be easily tracked and recorded.
OBD stands for Outbound, whereas IVR is the acronym for Interactive Voice Response. Typically, outbound solutions are used to provide information to customers using calls, SMS, or emails. IVR is an interactive recorded message to handle routine inquiries with self-service options where the customer uses the dial pad or voice instructions to give and receive information or navigate to the right agent. It is possible to combine IVR and Outbound service to interact with the customer and get their feedback.
Click to call is an API integrated call button widget featured on the website and app allows customers to contact you directly. Businesses need to configure the call button on the website/mobile app, followed by which customers can view the call button widget and by clicking on the widget the call is routed through our server connecting both ends – the caller and the receiver.
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