Next-generation Direct Response system in a Bot
Enhance your Customer Engagement
with Venera Connect Chatbot
Processes Automation
effortlessly handle user and system-initiated requests, offer personalized product recommendations, streamline order processing, and track orders or raise requests. Additionally, you can automate employee training through chatbots that support storytelling.
Offers & Coupons
Deliver tailored promotions to your customers by leveraging their buying behavior and loyalty status.
Referral Programs
Encourage referrals and incentivize your customers by implementing our program that allows them to easily share referral links or codes online and offline. Reward your customers for their successful referrals with attractive offers.
Customer Support
Deliver reliable customer service by providing post-purchase assistance, including returns, exchange of information, updates on refund status, activation of warranties, and repair services.
Loyalty Programs
Empower your customers with access to their loyalty information, including points earned, redemption options, and relationship history
Geo Marketing & Store Locators
Leverage your customer's location information, including their geo location or pin code, to enhance discovery and drive foot traffic. Additionally, provide directional support with map locations and offer targeted promotions based on their location.
Product Information
Deliver rich, personalized content in the form of brand or product updates and brochures to share product specifications and variations, especially for high-value goods such as furniture, electronics, and more. Keep your customers informed with inventory updates and availability status, and accept advance orders for out-of-stock products.
Feedback
Enable your customers to provide feedback on their service experience and gather market insights by conducting surveys or opinion polls to capture valuable customer data.
In-shop Experience
Assist your customers in navigating your large store by providing in-store guidance and sharing floorplans with clear indications of the right sections.
Brand Customisation: Support for branding with theme, font and corporate info personalisation.
Actionable Buttons: Commands and buttons to enhance & analyse customer journey.
Image/Form Upload: Ability to capture feedback/response using forms. Users can also upload images by taking pictures or from the gallery.
Open Integration: Integrate your internal applications in the flow for personalised and on demand information.
